What To Expect At Our Service Department

Bringing your vehicle in for service should be a straightforward and stress-free experience. At Herb Easley Chevrolet in Wichita Falls, we have streamlined every step of the service process to make sure you know exactly what to expect from the moment you schedule your appointment to the moment you drive away. Whether you need a routine oil change, brake service, or more extensive repairs, our team is committed to providing transparent communication, quality workmanship, and exceptional customer care.

The first step in getting your Chevrolet serviced is scheduling an appointment. We offer multiple convenient ways to book your service visit. You can schedule service online through our website, which allows you to choose a date and time that works best for your schedule. Simply fill out the online form with your contact information, vehicle details, and a description of the service you need. Our service team will confirm your appointment and send you a reminder before your scheduled visit.

If you prefer to speak with someone directly, you can call our service department during business hours. Our friendly service advisors are happy to answer your questions, discuss your vehicle's needs, and find an appointment time that fits your schedule. We also welcome walk-ins, although scheduling an appointment in advance helps us minimize your wait time and ensure we have the right technician and parts available for your vehicle.

Our service department is open Monday through Friday from seven thirty in the morning until six in the evening, and on Saturdays from eight in the morning until noon. These extended hours make it easy to drop off your vehicle before work, during your lunch break, or on the weekend. We understand that your time is valuable, and we work hard to accommodate your busy lifestyle.

When you arrive at Herb Easley Chevrolet, our service team will greet you and guide you through the check-in process. Your service advisor will ask about the reason for your visit and any specific concerns you have noticed with your vehicle. This is your opportunity to share important details such as unusual noises, warning lights, or changes in performance. The more information you provide, the better equipped our technicians will be to diagnose and address the issue.

Your service advisor will also review any recommended maintenance based on your vehicle's mileage and service history. For example, if your Chevrolet Silverado is due for a tire rotation or your Equinox needs a coolant flush, your advisor will explain why these services are important and provide an estimate for the work. We believe in transparent pricing, so you will always know what to expect before any work begins.

Once you approve the service, your advisor will provide an estimated completion time. If you plan to wait at the dealership, we have a comfortable customer lounge with complimentary WiFi, refreshments, and a television. If you need to leave, we can arrange a shuttle service or loaner vehicle depending on availability and the length of your service visit. We want to make sure you stay mobile and productive while your vehicle is in our care.

After you drop off your vehicle, our Chevrolet Certified Service technicians get to work. Every technician on our team has at least two years of experience and undergoes ongoing training to stay current with the latest automotive technology and service techniques. They use advanced diagnostic equipment and follow manufacturer guidelines to ensure every job is done right the first time.

Whether your vehicle needs a simple oil change, brake service, battery replacement, or more complex repairs, our technicians treat your Chevrolet with the same care and attention they would give their own vehicles. We use only genuine GM parts and ACDelco components to ensure quality and reliability. These parts are designed specifically for your vehicle and come with a warranty for your peace of mind.

During every service visit, our technicians also perform a comprehensive multi-point vehicle inspection. This inspection covers critical systems including tires, brakes, fluids, battery, belts, hoses, lights, and more. If we identify any issues or upcoming maintenance needs, your service advisor will contact you to discuss the findings and provide recommendations. We never perform additional work without your approval, and we are always happy to answer your questions and explain our recommendations in plain language.

Communication is a top priority at Herb Easley Chevrolet. We know that waiting for your vehicle to be serviced can be stressful, especially if you are unsure about what is happening or how long it will take. That is why we keep you informed every step of the way. If our technicians discover any unexpected issues during the inspection or repair process, your service advisor will contact you right away to discuss your options.

We provide clear explanations of any problems we find, along with honest recommendations for repairs. If a repair is urgent and affects your safety or the reliability of your vehicle, we will let you know. If it is something that can wait, we will give you a timeline for when it should be addressed. Our goal is to help you make informed decisions about your vehicle's care without any pressure or surprises.

If your service is taking longer than expected, we will keep you updated on the progress and provide a revised completion time. We understand that your schedule is important, and we do everything we can to complete your service as quickly as possible without sacrificing quality. Once the work is finished, your service advisor will contact you to let you know your vehicle is ready for pickup.

While we do accept walk-ins, scheduling an appointment helps us reduce your wait time and ensure we have the right technician available. You can book your appointment online or call our service department.

The length of your visit depends on the type of service your vehicle needs. A basic oil change typically takes about thirty to forty-five minutes, while more extensive services like brake repairs or diagnostics may take several hours. Your service advisor will provide an estimated completion time when you drop off your vehicle.

Yes, we have a comfortable customer lounge where you can relax while you wait. We offer complimentary WiFi, refreshments, and a television to make your wait as pleasant as possible.

If our technicians discover any issues during the inspection, your service advisor will contact you to discuss the findings and provide an estimate for the additional work. We will never perform repairs without your approval.

Yes, we regularly offer service specials and coupons on popular services like oil changes, tire rotations, brake inspections, and more. Check our website or ask your service advisor about current promotions.